We appreciate your business and are committed to ensuring your satisfaction with every purchase at Mantel Outerwear. Please take a moment to review our return policy to better understand the terms and conditions:
1. Complimentary Shipping
Enjoy free shipping on every order.
2. Final Sale Items
All items purchased on SALE are considered FINAL SALE and are not eligible for returns, exchanges, refunds, or site credit.
3. Return Shipping Fee
Customer is responsible to arrange return shipping. We do not reimburse return shipping fees
5% restocking fee will apply
Please email sales@mantelouterwear.com to initiate a return
4. Return Time Frame
To be eligible for a refund, you must initiate your return within 2 days of receiving your order.
We do not provide return labels. Returns are at customers expense.
You must drop off the items and have them scanned by the 3rd day from the original delivery date.
If we cannot track the return by day 3, the items will be considered final sale and cannot be returned anymore.
We encourage you to try on all purchased items promptly upon receipt to ensure sufficient time for returning items if necessary.
5. Condition of Returned Items
Items being returned must be undamaged, unused, and in their original condition and packaging.
All labels, tags, and bar codes must remain attached to the returned items.
6: Required Documentation
Please ensure that your return package includes a packing slip or a copy of your confirmation email to facilitate the processing of your return.
We sincerely appreciate your choice to select Mantel Outerwear. Our commitment to quality products and service remains unwavering.
Warm Regards,
Mantel Outerwear Customer Service
Sales@mantelouterwear.com
